OnFire Quotes – not just complements
"You should work with Senior Living SMART because they know what they’re doing. They know what the goal is at the end of the day with senior living; to take care of people, improve the lives of seniors, their families, and each other. They put you in touch only with providers who understand that. They’re just a great resource industry-wide. They’re someone to trust. They’ve been there. They know what it’s like when a family walks in on Saturday and they’re desperately looking for someplace to put their dad and their mom. They know what that world’s like. And, at the same time, can help you solve the other business problems we face."
"Deb’s a great resource, just industry-wise. She often will have an opinion or folks that we can reach out to. And I appreciate having someone who can do those things. I’ve certainly reached out to Deb for advice on various topics. A good example is we went through a massive culture change, a very systematic culture change, and she offers feedback, advice. That’s a real advantage of having a senior living-specific partner like Deb and her team. They know, day to day, what we’re dealing with."
"Deb is very good at sharing a lot of information. When I’m thinking about pursuing something, she’s either had experience with it or knows someone who does. There’s a lot of value in that because you can get right to someone who can help, someone who has gone through this exact process. Can you walk through 'Okay, here’s the things to watch for. Here’s the challenges.'"
"Deb’s very responsive. The vetting process is definitely helpful. If she’s recommending to reach out to someone, I know they know what they’re doing. You can go right to the person you need to talk to, get the straight answer right up front, and you’re not going through these layers to really get to the information you need. I think all of us appreciate that. Our time is valuable. But we still need to find a solution to the various issues we’re facing."
"I needed to talk to someone who’s done a roll out the red carpet recognition program. She coordinated a time for me to talk to the right person. I didn’t have to really do anything more than confirm a date and time. And, that person already was somewhat familiar with us because Deb did that for me."
"It’s just ingrained in our culture, now, for people to use the SMARTStore. It’s one of the easiest ones of all the systems we use to add users or deactivate users. It’s very easy to post materials. To make sure that they’re live and in the system. It’s good for quality control, we know anything reflected on the SMARTStore is the most recent version."
"We like the fact that the SMARTStore option was run by senior living folks that understood our space. There’s some challenge when you talk to technology providers whom aren’t as familiar with it. They don’t understand the day to day of what our communities deal with. You have to have a lean, agile system."
"The SMARTStore is web-based, it’s not dependent on loading a software. Someone could access a form from home if needed. Doesn’t matter if your server goes down. It’s still there. All you got to do is have an open Internet connection. So, that’s very handy. Cost was very, very good. We have ready-to-go branded campaigns where you just have to fill in some details. It’s not like every 22 communities are reinventing the wheel. It saves them time so they can devote it to what they truly love doing and that’s taking care of seniors."
"We use SMARTStore to operate as the source for all documentation. Forms, policies, PDFs, anything that a community or a home office employee would need to use on a regular basis; from HR forms, sales and marketing literature, to the ability to print off flyers, order business cards. We have things branded and consistent. If someone needs access to a form this allows them relatively quickly and easily to find what they need and not send five e-mails or have to call five people to find something."
Tommy Comer, VP of Human Resources – Commonwealth Assisted Living